Privacy policy

This Privacy Policy explains how Stellar Gear (“we”, “us”, “our”) collects, uses, stores, protects and discloses your personal information when you visit, browse or make purchases on our official website https://stellargear.shop. This policy applies to all visitors, customers and users purchasing our merchandise including hoodies, boxing gloves, kids hats, men’s vests, men’s shorts, sweatpants and swim trunks. By accessing and using our website, you acknowledge and agree to the practices described within this Privacy PolicyShopify.

Our store is hosted on the Shopify e‑commerce platform. Shopify processes your personal data to enable our online store services, order processing and site operation. You may review Shopify’s consumer privacy policy at https://shop.app/privacyShopify.

1. Personal Information We Collect

We gather two main categories of information: information you actively provide to us, and information automatically collected when you interact with our site.

Information You Submit

When you register an account, place an order, complete checkout, send support emails, submit contact‑form inquiries or sign‑up for marketing updates, we collect:

• Full given name and surname
• Email address
• Phone contact number
• Billing address and shipping delivery address
• Order‑related details including purchased items, order history and customer notes
• Payment transaction information processed securely by our authorized payment providers. We do not store full credit card or debit card details on our own servers.

Automatically‑Collected Information

As you navigate https://stellargear.shop, certain device and browsing data is gathered automatically through cookies, pixel tags, web beacons and similar tracking technologies:

• Internet Protocol (IP) address
• Web‑browser type, device model, operating‑system information and time‑zone setting
• Click‑stream data: pages viewed, search keywords, product browsing records, cart activity and time spent on web pages
• Cookie identifiers and site‑interaction metadata.

2. How We Use Your Personal Information

We use collected personal information for the following lawful business purposes:

1. Process, fulfill and ship your orders; handle payment verification, send order confirmations, shipping alerts and post‑purchase follow‑up communications for goods such as hoodies, boxing gloves, kids hats, men’s vests, men’s shorts, sweatpants and swim trunks.
2. Respond to customer support questions, return‑refund inquiries and resolve service issues via our support email info@stellargear.shop.
3. Detect fraud, secure our website and screen for risky or unauthorized transactions to protect both our business and customers.
4. Send marketing newsletters, promotional offers and product updates only if you have given your explicit opt‑in consent. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link inside each marketing email.
5. Analyze website traffic, optimize store layout, improve product offerings and enhance overall shopping experience for visitors.
6. Comply with applicable legal requirements, court orders or regulatory obligations.

3. Cookies and Tracking Technologies

Cookies are small data files saved to your computer or mobile device when you open web pages. We use necessary cookies for core store functions such as maintaining shopping‑cart contents and user session stability. We also use analytical and marketing cookies with visitor consent to understand site performance and deliver relevant product recommendations.

You can adjust your web‑browser settings to reject cookies or alert you before cookies are stored. Disabling some cookies may cause certain features of https://stellargear.shop to function improperly.

4. Sharing and Disclosure of Your Personal Data

We will not sell your personal information to third‑party entities for independent marketing purposes without your clear permission. We may share your data only with trusted service providers performing services on our behalf, including:

• Shopify as our e‑commerce hosting and store‑operation platform
• Authorized payment processors for secure checkout and transaction handling
• Shipping and fulfillment partners responsible for delivering your apparel and sporting‑goods orders
• Analytics and advertising vendors assisting us with website performance measurement and targeted marketing, subject to your consent preferences.

We may release personal information when legally compelled: to comply with valid legal requests, government subpoenas, court orders; to defend our legal rights; or to protect the safety of our users and general public.

5. Data Retention Period

We keep your personal data only as long as needed for the purposes for which information was collected. Order‑related customer data will be retained for business record‑keeping and tax‑compliance purposes. If you hold a registered customer account with us, we preserve your account information until you request account deletion. After completion of data‑retention requirements, personal information will be securely erased or anonymized.

6. Your Privacy Rights

Depending on your residential jurisdiction, you hold the following rights regarding your personal data:

• Right to access: request copies of personal data we hold about you
• Right to correction: demand update or fix inaccurate personal details
• Right to erasure (“right to be forgotten”): request deletion of your stored personal information under qualifying conditions
• Right to restrict or object to certain data‑processing activities
• Right to data portability: receive your personal information in machine‑readable format
• Right to opt out of marketing‑related email communications.

California residents have additional rights under the California Consumer Privacy Act (CCPA). Users located within the European Economic Area, United Kingdom or Switzerland hold rights under GDPR regulations.

To exercise any of these privacy rights, send a detailed request email to info@stellargear.shop. We will verify your identity before processing your privacy‑related request, and respond within legally‑required time limits.

7. Data Security

We adopt industry‑standard security measures including encrypted data transmission (HTTPS), access‑control mechanisms and secure server environments to safeguard your personal information against unauthorized access, alteration, leakage or destruction. Please note no internet‑based data transmission system can guarantee one‑hundred‑percent absolute security.

8. Children’s Privacy

Our website and products including kids hats are intended for general‑audience shoppers. We do not knowingly collect personal identifiable information directly from children under the age of 13. If you believe we have accidentally collected personal data belonging to a child under 13, please contact us promptly at info@stellargear.shop so we can remove such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy occasionally to reflect business adjustments or new legal requirements. Any revisions will be published on this page with an updated “Last Updated” date. Your continued usage of https://stellargear.shop after policy updates constitutes acceptance of revised terms. We encourage you to review this page periodically.

10. How To Contact Us

Should you have any questions, comments, complaints or privacy‑right requests about this Privacy Policy or our data‑handling practices, please reach our team via email at info@stellargear.shop. Our official website is https://stellargear.shop.