Shipping policy

Thank you for shopping with stellargearl.

At stellargearl, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how we process orders, ship products, provide tracking information, and handle delivery-related situations.

This Shipping Policy applies primarily to orders shipped to customers located in the United States.

By placing an order through stellargearl.shop, you acknowledge and agree to the terms described in this Shipping Policy.

1. Company Information

Store Name:
stellargearl

Website:
stellargearl.shop

Email:
info@stellargearl.shop

Phone:
+1 514 999 4203

Business Address:

51 Rue Principale
Cheneville, QC
Canada

Return Address:

stellargearl

3987 Sundown Lane
Austin, TX 78758
United States

stellargearl is an online apparel retailer specializing in casual clothing, including T-shirts, plaid shirts, and everyday fashion apparel.

We are committed to providing customers with comfortable, stylish, and practical clothing through a convenient online shopping experience.

2. Shipping Destination

stellargearl currently provides shipping services to customers located in:

United States

We ship eligible orders to supported delivery addresses throughout the United States.

Shipping availability may depend on:

  • Product availability;
  • Customer delivery location;
  • Carrier service coverage;
  • Applicable shipping restrictions.

If we are unable to deliver an order to the address provided during checkout, we will contact the customer using the information provided with the order.

3. Free Standard Shipping

stellargearl provides:

Free Standard Shipping to the United States

Customers do not need to pay additional standard shipping fees for eligible orders.

Before completing payment, customers can review:

  • Product price;
  • Shipping cost;
  • Applicable taxes;
  • Final order amount.

We are committed to providing transparent pricing and shipping information before customers complete their purchase.

4. Order Processing Time

All orders require processing before shipment.

Our standard order processing time is:

1–3 Business Days

During the processing period, our team will:

  • Review order information;
  • Confirm payment authorization;
  • Verify product availability;
  • Prepare T-shirts, plaid shirts, and apparel products;
  • Complete packaging procedures;
  • Arrange shipment with our delivery partners.

Processing time begins after payment has been successfully confirmed.

Please note:

Order processing time is separate from shipping transit time.

Orders placed during weekends or public holidays will begin processing on the next available business day.

5. Order Cut-Off Time

Our daily order cut-off time is:

3:00 PM

Orders placed before 3:00 PM will be processed according to our standard processing schedule.

Orders placed after 3:00 PM may begin processing on the following business day.

6. Shipping Transit Time

After your order has been processed and shipped, the estimated shipping transit time is:

5–8 Business Days

Shipping transit time refers to the period between the shipment being handed over to the carrier and the final delivery to the customer's address.

7. Estimated Total Delivery Time

The estimated total delivery timeframe is:

Processing Time:
1–3 Business Days

Shipping Transit Time:
5–8 Business Days

Customers can generally expect delivery within:

6–11 Business Days after placing an order

Delivery estimates are calculated from the date the order is successfully submitted.

8. Delivery Time Disclaimer

All delivery timeframes provided by stellargearl are estimated and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Severe weather conditions;
  • Public holidays;
  • Carrier delays;
  • Transportation interruptions;
  • Incorrect shipping information;
  • Seasonal shipping volume;
  • Unexpected logistics issues.

We always make reasonable efforts to ensure orders arrive as quickly as possible.

9. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email.

The confirmation may include:

  • Order number;
  • Purchased products;
  • Customer details;
  • Shipping address;
  • Order total.

Customers should carefully review order information.

If any information is incorrect, please contact us immediately.

10. Shipping Confirmation and Tracking

Once your order has been shipped, customers may receive a shipping confirmation email.

Where tracking information is available, it may include:

  • Tracking number;
  • Shipping carrier;
  • Tracking link;
  • Delivery updates.

Please allow some time for tracking information to become active after shipment.

11. Tracking Your Order

Customers can monitor shipment progress using the tracking information provided.

If tracking information is unavailable or has not updated for an extended period, please contact:

Email:
info@stellargearl.shop

Please provide:

  • Order number;
  • Customer name;
  • Shipping information.

Our customer service team will assist with checking your shipment status.

12. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full name;
  • Street address;
  • Apartment/unit number;
  • City;
  • State;
  • ZIP code;
  • Country;
  • Email address;
  • Phone number.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

13. Address Changes

If you need to update your shipping address after placing an order, please contact us immediately:

Email:

info@stellargearl.shop

We will make reasonable efforts to assist.

However, address changes cannot be guaranteed after:

  • Order processing begins;
  • Shipment preparation begins;
  • The package has been transferred to the carrier.

14. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us.

Please provide:

  • Order number;
  • Tracking number;
  • Customer details.

We will review the shipment information and assist where possible.

15. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Delivery location;
  • Mailbox;
  • Front door or designated delivery area;
  • Household members;
  • Neighbors;
  • Building reception.

If the package remains missing, please contact us.

16. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of damaged products;
  • Photos of packaging.

Our team will review your request and provide an appropriate solution.

17. Incorrect or Missing Items

If you receive:

  • Incorrect products;
  • Missing items;
  • Products different from your order;

please contact:

info@stellargearl.shop

Please include:

  • Order number;
  • Description of the issue;
  • Photos of received products.

We will investigate and provide assistance.

18. Return Shipping Address

Approved returns should be sent to:

stellargearl

3987 Sundown Lane
Austin, TX 78758
United States

Customers must contact us before sending any return package.

Unauthorized returns may experience delays in processing.

19. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

stellargearl

Email:

info@stellargearl.shop

Phone:

+1 514 999 4203

Business Address:

51 Rue Principale
Cheneville, QC
Canada

Return Address:

3987 Sundown Lane
Austin, TX 78758
United States