Refund policy

Thank you for shopping at Stellar Gear, available at https://stellargear.shop. This Return and Refund Policy applies to all products sold on our store, including hoodies, boxing gloves, kids hats, men’s vests, men’s shorts, sweatpants and swim trunks. If you are not entirely satisfied with your purchase, we are here to assist you.

1. Return Eligibility Period

You may submit a return request within 30 calendar days from the date you receive your delivered order. Any return request submitted after this 30‑day window will not be accepted. For customers located within the European Economic Area, you maintain your statutory 14‑day withdrawal right starting from delivery of your order, in compliance with applicable local consumer lawsShopify.

2. Item Condition for Returns

To qualify for a return, all returned goods must meet all of the following requirements:

  • Items must be unused, unworn, unwashed and free from stains, scratches, odors or signs of physical damage caused by customer use.
  • All original tags, labels and product packaging must be intact and attached. Boxing gloves must remain un‑tested and in original factory packaging. Swim trunks must not be worn in water and must stay sealed within original packaging for hygiene purposes.
  • You must provide valid proof of purchase such as your order confirmation email or order number from Stellar Gear.

Items that show wear, damage caused by customer misuse, missing tags or destroyed packaging will be rejected for return and will be shipped back to the customer at the customer’s own cost.

3. Non‑Returnable Items

The following goods cannot be returned or refunded:

  • Final‑sale, clearance and discounted items clearly marked as final‑sale on product pages.
  • Custom‑printed, personalized products.
  • Swim trunks with broken hygiene seals or already worn.
  • Boxing gloves with scratches, sweat marks or signs of training usage.

4. How to Initiate a Return Request

All return requests must be submitted via email to info@stellargear.shop. Please include your full order number, full name, items you wish to return, and a brief reason for return in your email message. Our support team reviews return requests during business hours Monday‑Friday. You will receive a response within 24‑48 business hours with further return shipping instructions. Do not send items back to us before receiving formal return guidance from our team. Goods sent back without prior authorization will not qualify for processing.

Customers are responsible for covering all return shipping costs to send products back to our designated return address, except for orders with damaged, defective or incorrectly shipped items caused by Stellar Gear. Original shipping fees paid at checkout are non‑refundable.

5. Damaged, Defective or Incorrect Orders

If you receive damaged, defective goods or items different from what you ordered, please contact us at info@stellargear.shop within 7 calendar days of delivery. Attach clear photos showing product defects, damage or wrong‑item issues together with your order number. After verification, we will offer you options of full refund, partial refund or item replacement. In these cases, Stellar Gear covers the return shipping expense.

6. Refund Processing

Once we receive and fully inspect your returned goods and confirm all return conditions are satisfied, we will start your refund procedure within 5‑10 business days. Refunds will be issued back to your original payment method used when placing the order. Please note bank processing times vary among payment providers; it may take an additional 3‑10 business days for funds to reflect inside your bank or card account. We cannot control bank transfer delays.

No cash refunds will be issued. Refunds can only go to the original payment source. You may also choose store credit as an alternative resolution upon request.

7. Order Cancellation

You may cancel your unfulfilled, non‑shipped order by emailing info@stellargear.shop before shipment is processed. Once an order has been fulfilled and shipped, you will need to follow our standard return procedure instead of cancellation.

8. Contact Information

For any questions regarding returns, refunds or exchanges, please reach our customer service team at info@stellargear.shop. Our official website is https://stellargear.shop.

This policy forms part of our store terms and applies to all purchases completed on Stellar Gear.