Refund policy
Thank you for shopping with stellargearl.
At stellargearl, we value every customer and are committed to providing comfortable, stylish, and reliable apparel products together with a clear and transparent return and refund process.
This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and receiving refunds for purchases made through:
Website:
stellargearl.shop
By placing an order with stellargearl, you acknowledge and agree to the terms described in this Return & Refund Policy.
1. Company Information
Store Name:
stellargearl
Email:
info@stellargearl.shop
Phone:
+1 514 999 4203
Business Address:
51 Rue Principale
Cheneville, QC
Canada
Return Address:
stellargearl
3987 Sundown Lane
Austin, TX 78758
United States
2. Return and Refund Request Period
Customers must submit a return or refund request within:
30 Calendar Days After Receiving the Product
The 30-calendar-day period begins on the date the customer receives the order according to the delivery confirmation provided by the shipping carrier.
Customers who wish to request a return or refund must contact our customer service team within this period.
Requests submitted after the 30-calendar-day period may not be accepted unless required by applicable consumer protection laws.
3. How to Request a Return or Refund
To request a return or refund, customers must contact our customer service team:
Email:
info@stellargearl.shop
Please provide the following information:
- Order number;
- Customer name;
- Email address used for purchase;
- Product information;
- Reason for return or refund request;
- Photos or supporting information when applicable.
Our customer service team will review your request and provide return instructions.
Please do not send any products back before receiving return approval.
4. Return Eligibility Requirements
To qualify for a return, products must meet the following requirements:
- The return request must be submitted within 30 calendar days after delivery;
- Products must be unused or only tried on for fitting purposes;
- Clothing items must not have been washed, altered, or damaged;
- Products must remain in original condition;
- Original tags, packaging, and accessories should be included where applicable.
Returned products must be suitable for inspection.
5. Eligible Return Situations
Customers may request a return or refund in the following situations:
A. Product Quality Issues
If a product has a manufacturing defect or quality issue, customers may request a refund or another appropriate solution.
Examples include:
- Manufacturing defects;
- Damaged products received;
- Product issues affecting normal use.
Customers should contact us and provide relevant information for review.
B. Incorrect Product Received
If you receive a product different from the item you ordered, please contact us.
Please provide:
- Order number;
- Description of the issue;
- Photos of the received product.
If the incorrect product was caused by an error on our side, we will provide an appropriate solution.
C. Damaged Product Received
If your product arrives damaged, please contact us as soon as possible.
Please provide:
- Order number;
- Photos of the damaged product;
- Photos of packaging;
- Description of the damage.
Our team will review your request and assist accordingly.
D. Customer Preference Returns
Customers may request returns for personal reasons, including:
- Change of mind;
- Incorrect size selection;
- Style preference;
- Product no longer needed.
The return request must still be submitted within:
30 Calendar Days After Receiving the Product
6. Return Address
After your return request has been approved, please send the product to:
stellargearl
3987 Sundown Lane
Austin, TX 78758
United States
Customers must receive return approval before sending any products.
Returns sent without prior authorization may experience delays in processing.
7. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
stellargearl will cover return shipping costs for:
✅ Incorrect products received
✅ Damaged products received
✅ Manufacturing defects
✅ Products sent incorrectly due to our error
For other approved returns, customers should contact our customer service team before arranging shipment.
8. Return Inspection Process
Once returned products are received, our team will inspect the items.
The inspection process may include reviewing:
- Product condition;
- Packaging condition;
- Tags and accessories;
- Return eligibility.
Refund processing will begin after the return request has been reviewed and approved.
9. Refund Processing Time
Once your refund request has been approved:
The approved refund amount will be returned within 7 Business Days.
The refund will be issued through:
The Original Payment Method Used for the Purchase
Examples:
- Credit card payments → refunded to the original credit card;
- PayPal payments → refunded to the original PayPal account;
- Other payment methods → refunded through the original payment channel.
10. Refund Guarantee
After your return or refund request has been approved, stellargearl guarantees that the approved refund amount will be returned to your original payment method within 7 business days.
Once the refund has been completed by stellargearl, the time required for funds to appear in your account may vary depending on:
- Your bank;
- Credit card issuer;
- Payment provider processing procedures.
Any additional delay caused by financial institutions is outside the control of stellargearl.
11. Refund Amount
Approved refunds may include:
- Eligible product purchase amount;
- Approved shipping-related charges where applicable.
The final refund amount will be confirmed after reviewing the return request and product eligibility.
12. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible:
Email:
We will make reasonable efforts to assist with cancellation requests.
However, cancellation may not be possible after:
- Order processing begins;
- Products have been prepared for shipment;
- The order has been shipped.
If the order has already shipped, customers may request a return after receiving the product.
13. Exchanges
If you would like to exchange an item, please contact:
Exchange requests depend on:
- Product availability;
- Return eligibility;
- Customer requirements.
Our team will review your request and provide available options.
14. Late or Missing Refunds
If you have not received your approved refund after the expected processing period:
Please:
- Check your bank account;
- Contact your payment provider;
- Contact stellargearl customer service.
Please provide:
- Order number;
- Refund confirmation details;
- Customer information.
We will assist in checking the refund status.
15. Customer Responsibilities
Customers are responsible for ensuring returned products are:
- Properly packaged;
- Protected during shipping;
- Returned according to approved instructions.
Failure to follow return instructions may result in processing delays.
16. Consumer Rights
This Return & Refund Policy does not limit any rights provided to consumers under applicable laws.
Where applicable consumer protection laws provide additional rights, those rights will continue to apply.
17. Contact Us
If you have any questions regarding returns, refunds, or this policy, please contact:
stellargearl
Email:
Phone:
+1 514 999 4203
Business Address:
51 Rue Principale
Cheneville, QC
Canada
Return Address:
3987 Sundown Lane
Austin, TX 78758
United States
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